![]() Support says it is compatible and connected to a sample machine, reinstalled the hub, reinstalled the 3CXPhone and then said I have to close 3CX, open 3CX, then open the Hub software in that particular order for it to work, but it still doesn't. Their guide also says the hub software is required, but on another page on their site is says that it is not required: ![]() Plantronics says the 700 series is supported for both audio and remote call control, according to their compatibility guide. Do basics to isolate the issue: - Try making a fresh pairing with phone and BT600 USB adapter - Also try doing a reset on headset via the Plantronics HUB mobile app then pair again and test - Ensure headset and USB dongle firmware are up to date. ![]() Note: Do not be alarmed if your phone does not prompt you for a passkey, because many phones do not. Discreet boom can be tucked inside the headband and out of the way when youre not. Plantronics isn't providing support on this because 3CX is considered plug-and-play with the headset and not through the Hub. The following are detail instructions on how to Pair (sync) a Plantronics Bluetooth Headset to your Bluetooth Cell Phone: 1. Right-sided mic can be conveniently positioned for better voice capture. We've been dealing with this headache for months. The only resolution then would be to either get a different Bluetooth one, which may not actually resolve the issue, or get a wired headset. Make sure the selected Microphone / Speakers entry listed from Plantronics is working. If app indicates outdated headset firmware, update using the instructions found. Do not enable if you use any other software that also controls the headset (e.g. Connect the headset to the computers USB port. I have 25 computers (company and employee's personal machines), in multiple offices, all with different versions of Windows and we've tried a ton of different versions of the Plantronics Hub Software 3CX v14 sp2 and now on sp3, yet the answer button on all of our Blackwire 700 series headsets don't work. In 8x8 Work for Desktop Settings, ensure Enable built-in call controls is disabled.
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